Customer Success Specialist (onboarding)
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About the role
Doctoralia Mexico seeks a Customer Success Specialist to onboard doctors to NOA Notes, provide product training, maintain customer profiles, resolve questions, and drive adoption and retention over 30 days. The role requires at least one year of Customer Success experience with SaaS-type tools, videoconference training, objection handling, telephone retention, CRM knowledge, operational-metric experience, intermediate English, and availability to attend offices in Mexico City.
Key requirements
- • At least 1 year of relevant experience
- • Required skills: Customer Success, SaaS customer engagement, Videoconference training, Objection handling, Telephone retention, CRM management, Operational metrics tracking, Customer onboarding, Product adoption, Effective communication
- • Required language: English
Opportunity details
- • Workplace: On Site
- • Posted: Sep 7, 2026
- • Original advert language: Spanish
Full vacancy
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Employer’s role description
Job title: Customer Success Specialist (onboarding)
Location: Mexico City; Mexico
Department: Doctoralia Mexico
Employment type: FullTime
Workplace type: Not stated
En Doctoralia, estamos revolucionando la forma en que los especialistas de la salud gestionan su consulta a través de herramientas como NOA Notes. Buscamos a alguien apasionado por el Customer Success y la adopción de producto para acompañar a nuestros doctores desde el primer día 🚀
🎯 Misión del puesto
Ser el primer contacto del especialista después de su compra de NOA Notes, guiándolo hacia la adopción real del producto a través de métricas operativas que aseguren un contacto oportuno y capacitaciones enfocadas a resultados.