Head of People Operations & Technology

Job title: Head of People Operations & Technology Department: People Team: People Operations Location: Sydney All locations: Sydney, Brisbane, Melbourne Work type: Permanent - Full time Workplace type: hybrid HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the Mable team.  About Mable Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.  With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.  By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors. To find out more, visit https://mable.com.au/ About the role This leadership role will lead the evolution of People Operations, People Technology and workforce reporting capabilities across a complex and fast-moving environment. Sitting within the People & Culture leadership team, you'll be responsible for creating a modern, scalable and service-oriented operating model that delivers exceptional employee experiences while supporting organisational growth and transformation. The role combines strategic leadership with operational delivery, overseeing people services, technology optimisation, workforce insights and continuous improvement initiatives, in close partnership with Legal and the General Manager - People on governance and compliance matters. This is a rare opportunity to join an organisation at a pivotal point in its evolution and play a key role in shaping the future of its People function. You'll have the opportunity to modernise people services and leave a lasting impact on employee experience, technology capability and operational effectiveness. About You You are a commercially minded People leader with extensive experience leading People Operations, HR Services, Employee Services or HR Technology functions.  You'll Bring: Significant leadership experience across People Operations, HR Services or HR Shared Services Hands-on experience with HRIS platforms (e.g. BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project Strong Excel and analytical capability, with the ability to translate workforce data into insight for Executive/Board-level reporting Expertise in service delivery, process improvement and operational excellence Working knowledge of Australian employment legislation An analytical mindset with the ability to leverage workforce data and insights to influence decision-making Outstanding stakeholder management skills with the ability to engage and influence senior leaders A collaborative leadership style with a focus on capability building and team development Key Areas of Focus Include: Developing and executing the People Operations and Technology roadmap and priorities Leading and maturing people services and shared services capabilities Driving process simplification, automation and digital transformation initiatives Enhancing people systems, reporting and workforce data capabilities Partnering with senior leaders to improve organisational effectiveness and employee experience Building a high-performing team and fostering a culture of continuous improvement Technical & Experience Requirements: Hands-on HRIS experience (e.g., BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project Strong Excel and analytical capability, with demonstrated ability to translate workforce data into insight for Executive/Board-level reporting Direct people-leadership experience; has managed a team, not just an individual contributor in a People function Programme/change management experience delivering multi-stakeholder, cross-functional systems projects Working knowledge of Australian employment legislation Working familiarity with AI tools in an HR context (recruitment screening, coaching/chat support, employee self-service); evaluating and implementing rather than building Degree or diploma in HR, business management, or finance (or equivalent demonstrated experience) We’re powered by purpose  We’re Switched On 💡 We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.  We’re Bold 📣 We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.  We’re One 🤝 We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking. We’re Impactful 🌟 We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter💟 We put people at the centre and create impact that improves lives. Own The Outcome🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities.  Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.   Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends.  Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!