Customer Support Specialist
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About the role
Permanent full-time hybrid Customer Support Specialist role with HomeMade in Sydney or Brisbane. The position supports aged care customers through phone, email and digital channels, manages accounts and complaints, assists onboarding, and works with Support Partners and internal teams. Full-time schedules comprise 38 hours rostered between Monday and Friday, 7:00am–7:00pm.
Key requirements
- • Required skills: empathetic customer service, problem solving, critical thinking, technical enquiry support, phone and email communication, customer account administration, complaint handling and escalation, customer advocacy, troubleshooting, Google Suite, Salesforce, cloud-based contact centre software, teamwork, adaptability
Opportunity details
- • Workplace: Hybrid
- • Employment: Permanent
- • Posted: Aug 21, 2026
- • Original advert language: English
Full vacancy
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Employer’s role description
Job title: Customer Support Specialist
Department: HomeMade Care Management
Team: Contact Centre
Location: Sydney
All locations: Sydney, Brisbane
Work type: Permanent - Full time
Workplace type: hybrid
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.