Analista de Atendimento ao Cliente Jr (Exclusiva PCD)
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About the role
Doctoralia Brasil seeks a junior Customer Service Analyst exclusively for persons with disabilities. The role handles active and inbound support by phone, email, chat and WhatsApp, resolves cases within SLA, records interactions, investigates root causes and collaborates with other teams. Work is remote, with hybrid options for residents of Curitiba or Rio de Janeiro metropolitan areas. Portuguese communication and customer-care experience are required.
Key requirements
- • Required skills: Customer service or customer care experience, Basic Excel knowledge, Interpersonal relationship skills, Negotiation with different areas, Excellent verbal and written communication in Portuguese, Analytical and proactive problem-solving, Telephone, email, chat and WhatsApp support, CRM usage, Root-cause analysis, Accurate case registration
- • Required language: Portuguese
Opportunity details
- • Workplace: Remote
- • Posted: Nov 4, 2026
- • Original advert language: Portuguese
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Analista de Atendimento ao Cliente Jr (Exclusiva PCD)
Location: Curitiba; Brazil
Department: Doctoralia Brasil
Employment type: FullTime
Workplace type: Remote
Remote work indicated; applicant-country eligibility must be established from the employer description.