AI & Transformation Manager, Customer Success
Share role
The recipient sees their own assessment. Your profile and score are not shared.
About the role
Doctoralia México seeks an AI & Transformation Manager to own the Customer Success operating model across activation, adoption, upsell, retention and churn. The role builds and scales AI-enabled workflows, governs automation, protects data privacy, measures impact, evaluates build-versus-buy decisions, drives adoption, and leads a team. Requires five years in relevant operations, two years of direct leadership, production AI-building experience, advanced English and financial and cross-functional management skills.
Key requirements
- • At least 5 years of relevant experience
- • Required skills: Commercial operations, Customer Success, Service Operations, or Revenue Operations in a subscription or marketplace business, Direct team leadership for at least 2 years, Building AI systems with LLM APIs, agent frameworks or workflows, Prompt design, Evaluation design, Production systems with measurable impact, Reading a P&L, Defending a budget line to Finance, Cross-functional project management with senior stakeholders without formal authority, Advanced English
- • Required language: English
Opportunity details
- • Workplace: On Site
- • Posted: Sep 8, 2026
- • Original advert language: Spanish
Full vacancy
HealthRoleIQ regularly verifies this opportunity against the employer’s posting and highlights the details relevant to your match.
Employer’s role description
Job title: AI & Transformation Manager, Customer Success
Location: Mexico City; Mexico
Department: Doctoralia Mexico
Employment type: FullTime