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About the role
Eko Health seeks a hybrid Customer Experience Associate based in Emeryville, California. The role supports customer communications and enablement through macros, help-center content, documentation, training, QA, proactive messaging, service recovery, and feedback reporting. Experience in customer support or CX enablement is preferred, with Zendesk, Confluence, and help-center platform skills. The schedule includes in-office work Tuesday through Thursday.
Key requirements
• At least 2 years of relevant experience
• Required skills: Clear and concise communication, Empathetic communication, Customer support or CX enablement, Zendesk, Confluence, Help center platforms, Knowledge base and documentation management, Support macros, Training material development, Quality assurance support, Cross-functional collaboration, Customer feedback tracking, Service recovery, Attention to detail
Opportunity details
• Workplace: Hybrid
• Employment: Permanent
• Posted: Feb 10, 2026
• Original advert language: English
Full vacancy
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Employer’s role description
Job title: Customer Experience Associate
Team: Customer Experience
Location: Emeryville, CA
All locations: Emeryville, CA
Work type: Full Time
Workplace type: hybrid
Salary range: USD 22 – 25; per hour wage
About Eko Health
Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.
We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.
Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.
We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.
We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.
We are headquartered in Emeryville, California and privately-held with world class investors and partners.
About the Role:
At Eko, we believe great customer experience requires more than just fast replies — it requires clear, compassionate communication, smart self-service, and confident agents who know what to say and when. As our Customer Experience Associate, you'll be the connective tissue between our frontline agents, internal stakeholders, and customers. You'll own the systems, resources, and voice that ensure our support experience is consistent, effective, and human.
You’ll play a critical role in helping our CX team scale with clarity — creating and maintaining the knowledge, macros, training, and communications that power our service quality. You’ll also work cross-functionally to ensure customers receive timely, helpful updates whenever we launch new products, fix bugs, or make important changes.
The Impact You Will Make:
Support Communications & Enablement
Own and update support macros, help center content, and internal documentation
Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
Training & QA Support
Help design and maintain onboarding content and ongoing training materials
Support QA processes by flagging messaging or experience gaps across cases
Cross-Functional Collaboration
Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication
Draft and route proactive messaging (e.g., product issues, known bugs, returns guidance)
Track and escalate common customer feedback themes to support continuous improvement
Service Recovery & Voice of Customer
Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows
Maintain clear tagging and reporting systems to track pain points and content gaps
The Value You Will Bring:
A clear, concise, and empathetic communicator with a knack for simplifying complex topics
Experienced in customer support or CX enablement roles (2–4 years preferred)
Skilled with tools like Zendesk, Confluence, and other help center platforms
Organized and proactive, with strong attention to detail and a service mindset
Why join Eko Health?
Benefits and Perks We Offer:
The opportunity to work on products that impact the health of millions of people.
Generous paid-time off
Stock incentive plans
Medical/Dental/Vision, Disability + Life Insurance
One Medical membership
Parental Leave
401k Matching
Learning and Development stipend
We believe the ability to listen is the ability to care. Eko was named one of the World’s Top HealthTech Companies of 2025 by TIME and Statista. This honor reflects the mission to transform cardiac and pulmonary care through AI-powered stethoscopes and digital health solutions.
Case Studies & Customer Stories
Eko Blog
Newsroom
Work Experience & Location Requirements
This role is based out of our office in Emeryville, CA
This is a Hybrid role (In-Office days are Tuesday, Wednesday and Thursday)
Prolonged periods of sitting and working at a computer
Must be able to perform job duties with or without reasonable accommodation
$22 - $25 an hour
Compensation for this role is determined using a tiered, market-based compensation structure that reflects the cost of labor across different U.S. geographic locations. Salary ranges are established based on geographic labor market data and may vary depending on the employee’s work location, as well as job-related knowledge, skills, qualifications, and experience.
Eko is proud to be an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. We are committed to building a diverse and inclusive team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.