Patient Experience Coordinator (Pacific Time)
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About the role
Heartbeat Health is hiring a full-time remote Patient Experience Coordinator to support virtual cardiovascular care. The role includes patient outreach, appointment scheduling, virtual-care support, documentation, and collaboration with clinical and operational teams. Applicants need a bachelor’s degree in a relevant field or equivalent healthcare scheduling experience, plus at least 6 months of professional work or internship experience. Work is Monday–Friday, 8:30 AM–5:00 PM Pacific Time. Compensation is $22–$24 per hour.
Key requirements
- • Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline; or equivalent relevant work experience in a healthcare setting scheduling patients appointments, preferably Telehealth.
- • At least 0.5 years of relevant experience
- • Required skills: Patient outreach and engagement, Patient appointment scheduling, Patient support, Customer service, Professional communication, Interpersonal skills, Accurate documentation and record maintenance, Ability to interpret changing program requirements, Organization and attention to detail, Internet-based technology proficiency, Ability to manage multiple priorities, Timely follow-up
Opportunity details
- • Workplace: Remote
- • Posted: Nov 11, 2026
- • Original advert language: English
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Patient Experience Coordinator (Pacific Time)
Department: Operations
Team: Operations
Location: remote
All locations: remote
Work type: Full-time
Workplace type: remote
Salary range: USD 22 – 24; per hour wage
Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.
Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
About the Job:
We are seeking a Patient Experience Coordinator to join our virtual clinic team. This is a full-time, remote position requiring availability to work Monday through Friday, 8:30 AM – 5:00 PM Pacific Time (PST/PDT).
This entry-level opportunity is ideal for individuals who are passionate about delivering exceptional patient experiences and eager to grow their careers in the healthcare technology industry. As a Patient Experience Coordinator, you will serve as a key point of contact for patients, helping them navigate their cardiovascular care journey while ensuring a seamless and supportive experience.
Key Responsibilities:
- Patient Outreach & Engagement: Proactively connect with current and prospective patients, primarily via phone, and also via text, and email to emphasize the value or virtual cardiac care and accurately schedule virtual appointments according to specific program requirements, and support ongoing patient engagement.
- Patient Support & Experience: Deliver a high-quality, concierge-level experience by assisting patients with questions, re-scheduling, cancelations, navigating virtual care platforms, and ensuring they feel informed and supported throughout their care journey.
- Operational Support: Maintain accurate patient information, document interactions, identify opportunities for process improvement, and support efficient daily clinic operations.
- Collaboration & Growth: Work closely with clinical and operational teams to improve patient workflows, support new healthcare programs, and contribute to the continued growth of our virtual care services.
About You:
- Education / Experience: Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline; or equivalent relevant work experience in a healthcare setting scheduling patients appointments, preferably Telehealth.
Verification
- ✓ Employer verification
- ✓ Original posting located
- Last verified: Nov 14, 2026