Job title: Maternity Nurse Care Manager
Department: Clinical Strategy and Services
Team: Clinical Team
Location: Remote
All locations: Remote
Work type: Full-Time
Workplace type: remote
We are seeking a Maternity Nurse Care Manager to join our Care and Case Management team. This role is ideal for a compassionate, patient-centered nurse who is passionate about supporting individuals through the full spectrum of their maternity journey—from preconception to postpartum—with evidence-based, holistic care.
As a telephonic Maternity Nurse Care Manager, you will guide members through both routine and high-risk pregnancy experiences, working closely with a multidisciplinary team of providers, care coordinators, and support staff to deliver integrated remote care. You’ll spend your day connecting directly with members, listening to their concerns, answering questions, and serving as a trusted advocate.
This role requires strong clinical expertise in maternity care, as well as the ability to develop personalized care plans that support members through fertility planning, prenatal care, delivery preparation, and postpartum recovery. You'll also help members navigate their health benefits and connect them to appropriate resources, with a focus on delivering high-quality, coordinated care that leads to better health outcomes for parents and their growing families.
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and/or messaging that improves members’ health outcomes.
- Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve their desired goals.
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
- Partner with the members’ local providers to ensure coordinated care.
- Provide compassionate, longitudinal follow-up care, building supportive relationships.
Qualifications and
Requirements:
- Bachelor of Science in Nursing (BSN).
- Must reside in a compact NLC state.
- Active Compact RN license (in state of residence) in good standing with the nursing board of their state
- Additional active Licensure a plus (IL, CA, MN, NY)
- CCM Certification preferred
- 5+ years of nursing experience
- 9AM-6PM PST
- 2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
- 2+ years experience working in labor and delivery
- Be comfortable discussing a wide variety of medical conditions
- Experience working remotely preferred; Comfortable with technology.
- Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates practice empathy and reassure patients that we are available to help them.
- Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
- Be flexible and comfortable with working in a rapidly-changing environment.
- Strictly follow security and HIPAA regulations to protect our patients’ medical information.
- Be pleasant, responsive, and willing to work with and learn from our team.
- Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
- Strong competence and ability to use multiple computer/medical record systems.
- Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
- Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.
Physical/Cognitive
Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target range for this full-time position is:
$74,810 - $104,730 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations.
Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health:
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.
We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.
We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.