Sr. Support Specialist
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About the role
H1 is hiring a US-remote Senior Support Specialist to own complex customer escalations, coordinate with Customer Success, Data, Engineering, and Product, lead cross-functional projects, mentor support staff, and improve documentation and processes. Applicants must be US work-authorized without additional sponsorship and have 6+ years of customer-facing support experience, including 2+ years at senior, lead, or escalation level, plus B2B SaaS experience.
Key requirements
- • At least 6 years of relevant experience
- • Required skills: Customer-facing support, Complex issue escalation, Ticketing and issue-tracking systems, Zendesk, Jira, Cross-functional project leadership, Process improvement, Mentoring and training support team members, Technical documentation and SOPs, Customer communication, Stakeholder communication, Prioritization, Independent work, Issue and project management
- • Required language: English
- • Work authorization for United States is required
Opportunity details
- • Workplace: Remote
- • Posted: Nov 2, 2026
- • Deadline: Feb 1, 2027
- • Original advert language: English
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Sr. Support Specialist
Department: Customer Success
Team: Customer Support
Location: US Remote