Customer Success Sr. Specialist
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About the role
Doctoralia Mexico seeks a Customer Success Sr. Specialist in a hybrid role based in Mexico City. The position manages clinic relationships, SaaS adoption and onboarding, customer portfolios, engagement campaigns, retention, upsell opportunities, feedback, usage analysis and incident resolution. Applicants need at least four years in Customer Success, onboarding or account management, advanced English, CRM proficiency, Tableau or similar data tools, SaaS experience and intermediate Excel/Sheets skills.
Key requirements
- • At least 4 years of relevant experience
- • Required skills: Customer Success, onboarding or account management experience, Advanced English, oral and written, Intermediate-advanced CRM proficiency, Data analysis and visualization tools, such as Tableau, SaaS product experience, Intermediate Excel/Sheets proficiency
- • Required language: English
Opportunity details
- • Workplace: Hybrid
- • Posted: May 26, 2026
- • Original advert language: Spanish
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Customer Success Sr. Specialist
Location: Mexico City; Mexico
Department: Doctoralia Mexico
Employment type: FullTime
Workplace type: Not stated
Descripción de la empresa
- En Doctoralia, nuestra misión es humanizar la experiencia de la salud a través de la tecnología. Como la plataforma líder en el mercado mexicano y referente global en soluciones SaaS para el sector médico, conectamos a millones de pacientes con especialistas, transformando la práctica clínica en una experiencia digital eficiente y centrada en el paciente.