Team Lead - Customer Care Clinic Cloud
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About the role
Doctoralia Spain seeks a Team Lead for Customer Care Clinic Cloud in Barcelona. The role leads a customer-care team, manages operations and backlog, monitors KPIs, improves processes, supports hiring and onboarding, and partners with other departments. Requirements include prior team-leadership experience, intermediate Excel, advanced CRM experience, proactive analytical thinking, and intermediate English (B2). Hybrid work requires at least one office day weekly.
Key requirements
- • Required skills: Team leadership and development, Critical thinking, Autonomy and proactivity, Intermediate Excel, including pivot tables and metrics analysis, Results orientation and process efficiency, Constructive feedback, Growth mindset, Advanced CRM experience
- • Required language: English
Opportunity details
- • Workplace: Hybrid
- • Posted: Sep 7, 2026
- • Original advert language: Spanish
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Team Lead - Customer Care Clinic Cloud
Location: Barcelona; Spain
Department: Doctoralia Spain
Employment type: FullTime
Workplace type: Hybrid
Remote work indicated; applicant-country eligibility must be established from the employer description.
Descripción de la empresa
Doctoralia es una plataforma global líder en el sector de la salud digital. Nuestro objetivo es conectar pacientes con profesionales de la salud de forma sencilla, rápida y eficiente. ¿Cómo hacemos esto? A través del marketplace y la App móvil, conseguimos que los usuarios puedan buscar profesionales y/o clínicas del sector privado, leer reseñas de pacientes, consultar la disponibilidad y reservar directamente online. 📱💻