Team Lead - Customer Care Clinic Cloud
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About the role
Doctoralia Spain seeks a Team Lead for its Customer Care Clinic Cloud function in Barcelona. The role leads team performance and development, manages complex support backlogs, improves processes, monitors KPIs, and coordinates with stakeholders and global teams. Requirements include team-leadership experience, critical thinking, intermediate Excel, advanced CRM experience, and B2 English. Hybrid work requires at least one office day weekly.
Key requirements
- • Required skills: Team leadership and development, Critical thinking, Autonomy and proactivity, Intermediate Excel, including pivot tables and metrics analysis, Service quality and process optimization, Constructive feedback, Team motivation, Advanced CRM experience, such as Salesforce or HubSpot, Business opportunity detection and customer retention
- • Required language: English
Opportunity details
- • Workplace: Hybrid
- • Posted: Sep 7, 2026
- • Original advert language: Spanish
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See original vacancy ↗Employer’s role description
Job title: Team Lead - Customer Care Clinic Cloud
Location: Barcelona; Spain
Department: Doctoralia Spain
Employment type: FullTime
Workplace type: Hybrid
Descripción de la empresa
Doctoralia es una plataforma global líder en el sector de la salud digital. Nuestro objetivo es conectar pacientes con profesionales de la salud de forma sencilla, rápida y eficiente. ¿Cómo hacemos esto? A través del marketplace y la App móvil, conseguimos que los usuarios puedan buscar profesionales y/o clínicas del sector privado, leer reseñas de pacientes, consultar la disponibilidad y reservar directamente online. 📱💻