Certified Medical Assistant, Virtual Primary Care

Job title: Certified Medical Assistant, Virtual Primary Care

Department: Clinical Strategy and Services

Team: Clinical Strategy and Services

Location: Remote

All locations: Remote

Work type: Full-Time

Workplace type: remote

Job Summary:

Included Health's mission is to raise the standard of healthcare for everyone. We measure ourselves on outcomes, not promises, whatever the issue - acute or chronic, physical or behavioral, in-person or virtual. It’s all included.

Included Health is looking for a Medical Assistant (MA) to help with this important mission. The MA will work on the Primary Care team with other clinical staff to support the primary care clinicians and patients. The MA will serve as an available resource for patients and clinicians, and act as a care guide to support patients through the continuum of care. He/she/they will carry out assigned tasks and orders as delegated by the clinicians to support patient care.

Schedule: 7:00 AM – 6:00 PM PST (10-hour shifts on a three-week rotating schedule, including every third weekend).

Responsibilities:

• Assist patients via telephone, or other modalities, as part of the primary care team, including call backs to respond to patient needs.
• Assist in patient care through the collection of health information, vitals, and other health history information that needs to be shared with the provider and other care team members.
• Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards.
• Assist in general patient care coordination to support any/all patient care needs.
• Handles calls and correspondence regarding pharmacy, lab, referrals, or any other pertinent questions from physicians, pharmacies and patients.
• Actively manages quality initiatives in collaboration with provider and clinical care staff.
• Creates and supports an environment which fosters teamwork, cooperation, respect and diversity.
• Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times.
• Performs other related duties and projects as assigned.
• Attends required training as requested.

Qualifications:

• High School diploma or the equivalent
• Graduate of accredited medical assistant program
• Currently hold a valid MA certification/registration
• 2+ years experience working in Family/Primary Care setting
• Occasional evening and weekend coverage may be required
• Self-disciplined, energetic, passionate, innovative and flexible.
• Must be able to work independently remotely.
• A team player that can follow a system and protocol to achieve a common goal.