Sr. Customer Success Manager - Clinical
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About the role
H1 seeks a senior Customer Success Manager to own complex enterprise and strategic customer relationships, driving implementation, adoption, value realization, renewals, retention, and expansion. The role includes executive business reviews, customer training, risk management, usage analysis, critical issue de-escalation, and cross-functional collaboration. It is listed as US Remote, with compensation of $100,000–$122,000 annually plus variable commission and equity.
Key requirements
- • At least 5 years of relevant experience
- • Required skills: Enterprise or strategic B2B SaaS customer success, account management, or client services, Managing complex, high-ARR accounts, Senior stakeholder engagement, Project management across multi-threaded, high-priority initiatives, Renewal management, Risk mitigation, Identifying expansion opportunities, Executive communication and presentation, Account strategy, Customer adoption and value realization
Opportunity details
- • Workplace: Hybrid
- • Posted: Oct 12, 2026
- • Deadline: Nov 30, 2026
- • Original advert language: English
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Sr. Customer Success Manager - Clinical
Department: Customer Success
Team: Customer Success
Location: US Remote
All locations: US Remote