Clinical Training Specialist

Job title: Clinical Training Specialist

Department: Clinical Strategy and Services

Team: Administrative (Clinical)

Location: Remote

All locations: Remote

Work type: Full-Time

Workplace type: remote

Job Summary:

The Clinical Training Support Specialist plays a vital supportive role in designing and managing high-quality onboarding and clinical training across the entire Included Health Clinical Practice/Clinical Org practice—spanning Virtual Care, Population Health, and emerging service lines. Your primary focus will be on instructional design, transforming complex clinical policies and workflows into engaging digital learning content (eLearning modules, video simulations, and interactive scenarios).

As a core pillar of the training team, you will manage our Learning Management System (LMS), collect and analyze training data, and act as a dedicated learner assistant to ensure seamless educational rollouts.

While your primary focus is content creation and support, you will also assist in cross-covering live training sessions for various onboarding cohorts. You will be an AI-forward builder who uses AI tools and other technologies to accelerate content development, reduce manual work, and embed just-in-time support into the clinician experience.

This role is ideal for an instructional design professional who excels at behind-the-scenes content creation and LMS administration, yet remains flexible enough to step into the room to support live learners and educators when needed.

Responsibilities:

1. Content Creation, Execution & Maintenance

• Prepare, use, and update existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.
• Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.
• Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).
• Design instruction based on clinical workflows in collaboration with CKE team and stakeholders.

2. Cross-Service Line Clinical Facilitation

• Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.
• Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.
• Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.