Customer Success Sr. Specialist
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About the role
Hybrid Customer Success Sr. Specialist role in Mexico City supporting clinics using Doctoralia’s SaaS scheduling platform. Responsibilities include client relationship management, onboarding and adoption, portfolio risk monitoring, engagement campaigns, upsell identification, feedback coordination, usage analysis and incident resolution. Requires at least 4 years in Customer Success, onboarding or account management, advanced English, CRM proficiency, SaaS experience and intermediate Excel/Sheets skills. Tableau is mentioned as an analytics tool.
Key requirements
- • At least 4 years of relevant experience
- • Required skills: Customer Success, onboarding or account management experience, Advanced English, oral and written, Intermediate-to-advanced CRM proficiency, Experience with SaaS products, Intermediate Excel/Google Sheets proficiency
- • Required language: English
Opportunity details
- • Workplace: Hybrid
- • Posted: Oct 20, 2026
- • Original advert language: Spanish
Full vacancy
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See original vacancy ↗Employer’s role description
Job title: Customer Success Sr. Specialist
Location: Mexico City; Mexico
Department: Doctoralia Mexico
Employment type: FullTime
Workplace type: Not stated
Descripción de la empresa
- En Doctoralia, nuestra misión es humanizar la experiencia de la salud a través de la tecnología. Como la plataforma líder en el mercado mexicano y referente global en soluciones SaaS para el sector médico, conectamos a millones de pacientes con especialistas, transformando la práctica clínica en una experiencia digital eficiente y centrada en el paciente.