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About the role
Hybrid relationship management role serving community coordinators across Australia from Perth, Sydney, Brisbane or Melbourne. The position involves coordinator engagement, workshops, training, onboarding, aged care policy implementation, process improvement and business development support. Experience in relationship management is required; aged care or community-sector experience and remote or regional community experience are preferred but not essential. A valid Australian driver’s licence and regional travel are required.
Key requirements
• Required skills: Relationship management, Building trust and partnerships, Problem-solving, Communication, Influencing, Time management, Managing multiple priorities, Planning and delivering community initiatives, Training delivery, Workshop facilitation, Stakeholder engagement, Business development support, Willingness to travel to regional and rural locations
• Required certification: Valid Australian driver’s licence
• Professional registration/licence (Australia)
Opportunity details
• Workplace: Hybrid
• Posted: Nov 4, 2026
• Original advert language: English
Full vacancy
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Job title: Relationship Manager - Community Partnerships
Department: HomeMade - Intake
Team: Community Partnerships
Location: Perth
All locations: Perth, Sydney, Brisbane, Melbourne
Workplace type: hybrid
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role
As our Community Relationship Manager, you’ll be the face of HomeMade for our local community coordinators across Australia. You’ll be their go-to person, their champion, and their trusted partner. You’ll help them deliver exceptional service coordination to Home Care Package recipients, and you’ll help us grow a model that puts local people at the heart of aged care.
Why this role?
Real impact - Your work directly shapes the quality of care older Australians receive.
Variety - One week you’re running a workshop, the next you’re solving a complex case with our clinical team or supporting a business development meeting.
A front-row seat to change - Help coordinators navigate the New Aged Care Act and shape how it’s brought to life.
Connection - Build real relationships with passionate people in communities across the country.
Room to grow - Work with senior leaders on strategic initiatives as we scale.
What your days might look like:
Building capacity and engagement
Visit coordinators in person and connect virtually to understand what’s working, what’s hard, and how we can help
Run workshops and reviews that turn policy into practical, confident everyday practice
Design and deliver a consistent training program, including a streamlined onboarding experience for new coordinators
Be the first point of contact for coordinators, making sure they know how to get what they need from HomeMade’s teams and feel at home using the HomeMade Portal
Guide coordinators through the changes under the New Aged Care Act, from updated policies and training to rolling out changes to customers
Process improvement and growth
Partner with coordinators and internal teams to spot and implement improvements
Help translate strategy into practical procedures and documents, then train coordinators to put them into action
Support our senior manager with business development initiatives, such as lead sourcing, stakeholder meetings, agreement drafting and sales generation
Help scale our local community partner model
What you'll bring:
A genuine passion for creating a bright future for older Australians
An enthusiastic, can-do attitude and a hunger to learn and grow
Proven experience in relationship management, with a knack for building trust and lasting partnerships
Experience with home care recipients and funding in the aged care or community sector is preferable but not essential.
Strong problem-solving skills and the ability to find practical solutions that balance the needs of customers, communities and the organisation
Excellent communication and influencing skills that inspire confidence and drive positive change
Great time management and the ability to juggle multiple priorities
Experience planning, delivering and overseeing local community initiatives
A valid Australian driver’s licence and a willingness to hit the road to regional and rural locations
Experience working with remote and regional communities is a bonus, but not essential.
The values we live by
Put People First 🫶🏼
People and relationships matter most.
Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.
Be Bold 💡
With a vision to imagine and create a brighter future.
Values we share as part of Attain Healthtech
Break New Ground 🧨
We simplify care with creativity and bold ideas.
Make It Matter💟
We put people at the centre and create impact that improves lives.
Own The Outcome🥇
We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.