Job title: Strategic Account Director
Department: Enterprise
Team: Account Management
Location: United States
All locations: United States
Work type: Full-Time
Workplace type: hybrid
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We are hiring an Strategic Account Director to own and grow Everly Health Solutions' most strategic health plan relationships. Reporting directly to the Chief Commercial Officer, this senior individual contributor role serves as the executive-level partner to our largest clients — driving revenue growth, strategy, retention, and expansion while ensuring operational excellence across every program we deliver.
The Strategic Account Director brings the strategic depth to shape multi-year client roadmaps and the hands-on ownership to deliver on them. You'll be the person our most important clients call first, and the person our leadership team relies on to know exactly where each account stands and where it's headed.
Responsibilities:
- Serve as the senior-level owner and primary client-facing representative for Everly Health Solutions' most strategic, highest-value enterprise accounts
- Build and sustain trusted relationships with client executives (C-suite and VP level), positioning Everly Health as a long-term strategic partner rather than a vendor
- Own the growth strategy for your portfolio: identify, qualify, and drive expansion opportunities — new programs, populations, and services — in partnership with Sales
- Own renewals and retention for assigned accounts, leading commercial and contract discussions in partnership with Legal and Finance
- Develop multi-year strategic account plans that map client priorities to Everly Health's unique value proposition, and keep them current as client needs evolve
- Lead executive business reviews with client leadership to present performance, insights, and recommendations, and to align on upcoming initiatives
- Partner with clients to define key performance metrics and ensure performance reporting is delivered within SLAs
- Forecast account revenue and pipeline monthly and report on portfolio performance to the Chief Commercial Officer
- Work alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget with a superior client experience
- Serve as the executive escalation point for complex client issues, leading cross-functional mitigation plans through to resolution
- Bring the voice of the client into product and commercial roadmaps, translating client needs into clear, actionable input for internal teams
- Present account strategy, performance, and risks to the Chief Commercial Officer and the Everly Health Solutions leadership team
- Act as a senior resource for the Commercial team, sharing best practices and helping raise the bar on how we manage enterprise relationships
Who You Are / Job
Requirements:
- 8 -10 years of account management, client partnership, strategy or commercial leadership experience in the healthcare industry required
- Bachelor's Degree required — business or science related field preferred; MBA or advanced degree a plus
- Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus
- Track record of owning and growing a multi-million-dollar book of enterprise business across multiple strategic accounts
- Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations
- Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions
Skills & Abilities Required:
- Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines — without direct authority
- Results-focused and self-motivated, with a flexible and entrepreneurial mindset
- Innovative thinker with a deep understanding of the healthcare environment and a demonstrated ability to identify, evaluate, and capture new business opportunities
- Ability to leverage and use AI with fluency and understanding
- Exceptional executive presence, with strong communication (verbal and written) and presentation development skills — comfortable in the room with client and internal C-suite leaders
- Strong commercial acumen, including contract, pricing, and negotiation experience
- Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously
- Proven ability to develop and sustain strong relationships both inside and outside the organization
- Exercises sound judgment and diplomacy with both clients and internal teams
- Prior experience in a fast-paced and evolving environment a plus
- Familiar with Hubspot a plus
Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.