Account Executive (B2C)
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About the role
Doctoralia Mexico seeks a customer success/account management professional to manage a portfolio of 250 doctors from onboarding through renewal. The role includes profile and Google Ads optimization, operational follow-up, retention, reporting, upselling and cross-selling. Requires 1–2 years in customer service, account management or B2C account management, plus CRM and basic Excel knowledge. Google Ads is desirable.
Key requirements
- • At least 1 year of relevant experience
- • Required skills: Customer service, B2C account management, Account management, Client onboarding, Customer retention, Upselling, Cross-selling, CRM, Basic Excel, Verbal and written communication, Organization and management of multiple accounts, Problem solving
Opportunity details
- • Posted: May 14, 2026
- • Original advert language: Spanish
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See original vacancy ↗Employer’s role description
Job title: Account Executive (B2C)
Location: Mexico City; Mexico
Department: Doctoralia Mexico
Employment type: FullTime
Workplace type: Not stated
Doctoralia, plataforma líder en salud digital en Latinoamérica, está en búsqueda de un Customer Success Specialist para nuestro equipo de Media 360.
Si tienes experiencia gestionando cuentas B2C, orientación genuina al cliente y habilidad para construir relaciones de largo plazo, queremos conocerte.
Sobre el rol
Serás responsable de gestionar una cartera de 250 médicos, acompañándolos en cada etapa de su ciclo de vida como clientes: desde el onboarding hasta la renovación. Tu objetivo será garantizar su satisfacción, maximizar el valor del servicio y asegurar su permanencia.