Operations Manager, Clinical Research

PSI CRO·Taipei, Taiwan

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About the role

Remote Operations Manager overseeing clinical trial operations at contracted medical institutions in a defined country or region. The role leads Lead Site Coordinators and Site Coordinators, supports protocol feasibility, budget and activation monitoring, quality oversight, ICH GCP compliance, process improvement, and staff development. Requirements include an associate degree in life sciences or similar, five years of clinical on-the-job experience, ICH GCP training, fluent English, MS Office proficiency, and a valid category B driver’s license.

Key requirements

• Associate degree in life sciences or similiar. Business Management degree or certification is a plus.
• Required skills: Clinical research operations, Clinical trial feasibility assessment, Budget negotiation monitoring, Study activation and site readiness, Team leadership, Operational performance monitoring, Process improvement and standardization, ICH GCP compliance, Regulatory requirements, Clinical research lifecycle management from pre-award through close-out, MS Office, Communication, Management, Problem solving, Results orientation, Accountability
• Required certification: ICH GCP Training
• Required language: English
• Professional registration/licence (Taiwan)

Opportunity details

• Workplace: Remote
• Posted: Nov 9, 2026
• Original advert language: English

Full vacancy

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Employer’s role description

Job title: Operations Manager, Clinical Research

Location: Taipei, Taiwan

Employment type: Full-time

Workplace type: Remote

Company Description

Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland. We understand what clinical study sites need and our overall mission is to support sites in stronger study delivery.

Job Description

The Manager Operations is responsible for overseeing the operational conduct of clinical trials at

contracted medical institutions within a defined country or region in accordance with Milestone One

contractual obligations. The Manager Operations provides leadership to Lead Site Coordinators and

Site Coordinators, serving as a subject matter expert and escalation point for operational issues. This

position plays a key role in staff development, process improvement, and continuous operational

excellence.

SCOPE OF

RESPONSIBILITIES

Assesses feasibility of research protocols by reviewing clinical, operational, and resource requirements and recommending suitable trials for the medical institution.
Monitors the progress of budget negotiations and study activation timelines to support timely site readiness.
Manages the team of (Lead) Study Coordinators, oversees the quality and results of their work by monitoring and follow-up of study related reports, timesheets, site trackers and other operational tools to ensure satisfactory performance of the Milestone One team.
Drives process improvement and standardization of clinical trial operations in alignment with ICH GCP, regulatory requirements, MO1 Controlled Documents, by contributing to the development of operational guidelines, templates, and procedures.
Creates a work culture environment that promotes process transparency, accountability, and continuous learning.

Qualifications

Associate degree in life sciences or similiar. Business Management degree or certification is a plus.
Certifications ICH GCP Training
Minimum 5 years of clinical on the job experience, in a leadership position at a clinical research facility or Network experience is highly preferred.
Knowledgeable and direct experience in the full life cycle of clinical research activities from pre-award through close out.
Fluent use of English
Proficiency in MS Office
Valid category B driver’s license
Excellent communications skills
Excellent management skills, experience managing remote staff preferred.
Effective problem solving and result oriented
Accountable
Team leadership skills

Additional Information

If you want to join a developing company where people matter, you're independent and accountable, Milestone One is the right place for you.